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Thames Water Passport Course

£70 +VAT
Course Duration:
Half Day
Format:
Online
Location:
Zoom
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Course Overview

The Thames Water Passport is a mandatory health, safety, and environmental training programme for anyone working on Thames Water sites or assets. As part of Thames Water’s “Zero Incidents, Zero Harm, Zero Compromise” safety culture, all direct employees, contractors, and supply-chain partners must hold a valid Thames Water Passport before starting work.

This half-day course provides delegates with the essential knowledge required to understand site hazards, comply with Thames Water’s safety expectations, and adopt consistent safe working practices across all projects. The training also introduces key operational risks, behavioural expectations, and customer-focused standards that must be upheld when working within the Thames Water network.

Upon completion, delegates will be issued with a Thames Water Passport via SkillGuard for Utilities, which employers must register delegates for prior to attending the course.

This training ensures every person entering a Thames Water site is aligned with their safety standards, risk controls, and behavioural expectations, helping maintain a safe and compliant working environment.

Course Duration:
Half Day
Format:
Online
Location:
Zoom
£70 +VAT

Certification Awarded

Thames Water Passport Virtual Card

Valid for

Three Years

Awarding Body

Who should Attend This Course

This course is required for anyone working or wanting to work on Thames Water sites.

Prerequisites

  • Be registered on the SkillGuard website and have paid the subscription. Please enter your Skillguard number at checkout.
  • Valid photo ID.
  • Good understanding of spoken and written English.

What To Have With You To Attend The Course

Assessment

Delegates will be assessed through participation in group exercises designed to evaluate understanding and teamwork.

Course Content

The Thames Water Passport course ensures all personnel receive consistent information on safety expectations, risk controls, and safe behaviours. The programme covers:

  • About Thames Water
    An introduction to Thames Water operations, values, and safety commitments.
  • Hazards and Risks
    Site-specific hazards, common operational risks, and individual responsibilities for preventing incidents.
  • Industry Terminology
    Key language used on Thames Water sites to ensure clear, consistent communication.
  • Catastrophic Risk Awareness
    Understanding high-risk activities and how to apply the correct controls and behaviours to prevent serious harm.
  • Personal Leadership & Behavioural Expectations
    Encouraging proactive safety behaviour, intervention, and individual accountability.
  • Communication and Engagement
    How to report unsafe conditions, escalate concerns, and maintain effective on-site communication.
  • Customer Impact and Public Safety
    How Thames Water workers contribute to customer protection, service continuity, and community safety.
  • Delivery Format: Instructor-led online training
  • Certification:
    • Thames Water Passport issued via SkillGuard for Utilities
  • Industry Recognition:
    • Required for access to Thames Water sites
  • Mandatory Requirements:
    • Delegates must be registered on SkillGuard by their employer prior to training
    • Passport must be valid and available for inspection on all Thames Water sites
    • Additional cards (e.g., SHEA Water, National Water Hygiene) might be required depending on role

Delegate Information Form

To attend this course, we require a completed Delegate Information Form for each participant before the course begins.

Where possible, we encourage you to submit all required information at the time of booking. However, if any details are not available, you can complete them at a later date.

Please note that delegates will not be able to take part in the course unless all required information has been received before the course start date.

You will also need to be registered and provide your SkillGuard number prior to attendance.

Book Thames Water Passport Course Course

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16 Places Available

08:00 - 11:00 Online - Zoom £70.00 (+VAT) per person

19 Places Available

12:00 - 15:00 Online - Zoom £70.00 (+VAT) per person

18 Places Available

16:00 - 19:00 Online - Zoom £70.00 (+VAT) per person

20 Places Available

08:00 - 11:00 Online - Zoom £70.00 (+VAT) per person

20 Places Available

12:00 - 15:00 Online - Zoom £70.00 (+VAT) per person

20 Places Available

16:00 - 19:00 Online - Zoom £70.00 (+VAT) per person

20 Places Available

09:00 - 12:00 Online - Zoom £70.00 (+VAT) per person

20 Places Available

09:00 - 12:00 Online - Zoom £70.00 (+VAT) per person

Delegate Information

  • ID Check Type & Last 4 Digits *

  • Date of Birth *

  • First Name *

  • Surname *

  • EUSR Number *

  • Home Address *

  • Postcode *

  • Mobile Number *

  • National Insurance Number *

  • Email Address *

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  • Company Name *

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